Cancellation Policy – Top Bike Tours Portugal
Our Cancellation Policy ensures clarity and trust when booking our bike tours in Portugal, both guided and self‑guided. Below you’ll find deadlines, refund percentages, and simple steps to cancel your booking by e‑mail.
Quick Summary
- Guided Tours: ≥60 days → 80% refund (20% fee); 31–59 days → 40% refund; ≤30 days → no refund.
- Self‑Guided Tours: ≥31 days → 85% refund (15% fee); ≤30 days → 30% refund.
- Cancellations must be sent by e‑mail: info@topbiketoursportugal.com.
1. Cancellation Policy for Guided Tours
Cancellation requested 60 days before the tour start
- A cancellation fee of 20% of the total package price will be applied.
- 80% of the amount paid will be refunded.
- The request must be sent by e‑mail to Top Bike Tours Portugal at least 60 days before the tour start date.
Cancellation requested between 31 and 59 days before the tour start
- 40% of the total amount will be refunded.
- Notification must be made at least 31 days before the tour start.
- Requests must be sent to: info@topbiketoursportugal.com
Cancellation requested 30 days or less before the tour start
- Cancellations made 29 days or fewer before the tour start date are non‑refundable.
2. Cancellation Policy for Self‑Guided Tours
Cancellation requested 31 days before the tour start
- A cancellation fee of 15% of the total package price will be applied.
- 85% of the amount paid will be refunded.
- The request must be sent by e‑mail at least 31 days in advance.
Cancellation requested 30 days or less before the tour start
- Cancellations made 30 days or fewer before the tour start date are entitled to a 30% refund.
Comparison Table
Tour Type | Advance Notice | Retained % | Refunded % | How to Request |
Guided | ≥ 60 days | 20% | 80% | E‑mail: info@topbiketoursportugal.com |
Guided | 31–59 days | 60% | 40% | E‑mail: info@topbiketoursportugal.com |
Guided | ≤ 30 days | 100% | 0% | E‑mail: info@topbiketoursportugal.com |
Self‑Guided | ≥ 31 days | 15% | 85% | E‑mail: info@topbiketoursportugal.com |
Self‑Guided | ≤ 30 days | 70% | 30% | E‑mail: info@topbiketoursportugal.com |
Additional Conditions
- Top Bike Tours Portugal, Unipessoal, Lda. does not refund services booked but not used by the customer.
- An additional fixed fee of 100€ will always be deducted from the refundable amount to cover administrative work and bank/processing transfer costs.
- Depending on the original payment method, transaction commissions charged at the time of booking may not be recoverable, as these fees are retained by the payment processors and not by Top Bike Tours Portugal.
- All cancellations must be sent in writing by e‑mail and will be handled promptly. Final credit times depend on your payment method/bank.
Frequently asqued questions - FAQ
Q:How do I cancel my booking?
Q:How do I cancel my booking?
A: E‑mail info@topbiketoursportugal.com with your booking number, full name, and tour start date.
Q: Can I change my tour dates instead of cancelling?
Q: Can I change my tour dates instead of cancelling?
A: Date changes are subject to availability and may involve change fees. This does not modify the cancellation policy.
Q: Can I transfer my booking to someone else?
Q: Can I transfer my booking to someone else?
A: Yes. Please e‑mail us the new participant’s details. Written confirmation is required.
Q: What if my flight is cancelled or delayed?
Q: What if my flight is cancelled or delayed?
A: The policy still applies. We recommend having travel insurance that covers unforeseen events.
Q: When will I receive my refund?
Q: When will I receive my refund?
A: Once approved, we process refunds promptly. Refunded amounts may be lower due to irreversible transaction fees charged by external payment platforms, and final credit times depend on the payment provider/bank.