Frequently asqued questions - FAQ

A: We provide special attention to the welfare of our customers by maintaining an appropriate pace during guided tours, allowing you to enjoy the scenery and the way of life of the Portuguese.

Each day's ride ends in the afternoon, giving you time to relax before the next gastronomic experience, where you can taste regional flavors. We aim to provide an exceptional adventure with a little extra spice.

A: We offer the following types of bike tours:

• Self-Guided Tour
• Guided Tours
• Guided Premium

A: The Self-Guided Tour includes:

• airport transfers
• Hotel bookings with breakfast included
• Bicycle rent
• GPS with route + APP with route and usefull info
• Daily luggage transfer to the next hotel
• Transfer from the destination back to the start point

A**:** The Guided Tours include:

• includes everything described in the self –Guided tours
• Guide and support van (minimum 8 pax ) for the bike tour
• Water, snacks, and transport for any dropouts
• Organized lunches and dinners for the group

A: The Guided Tour Premium includes everything described in the Guided Tours, plus 5 star accommodations, upgraded rooms (sea view and premium rooms), and surprised experiences.

A: Yes, we offer private bicycle tour holidays at an additional charge.

A: Our route classifications are as follows:

• Easy: Mostly flat terrain with daily distances up to 50 km. Inexperient level.
• Easy to moderate: Mostly flat terrain with daily distances between 50 km and 75 km. Short climbs up to 30% of the whole route. For inexperient cyclist with some fitness preparation.
• Moderate: Terrain can be in dirt roads or trails. Mostly flat with daily distances between 50km and 75km with some climbs up to 40% of the whole route. For cyclist with fitness preparation.
• Moderate to hard: Terrain can be in dirt roads or trails. Daily distances between 50km and 75km with moderate climbs up to 60% of the whole route. For cyclist with fitness preparation that want to challenge themselves.
• Hard: Terrain can be in dirt roads or trails. Daily distances between 50km and 100km with strong climbs up to 60% of the whole route. For experienced cyclists.
• With electric bicycles all the route classifications have to be adapted and will be mostly easy for the majority of the cyclists.

A: Guided tours are available in Portuguese, and English.

A: Liability insurance and personal accident insurance are included only in guided tours.

We recommend all participants to ensure their Travel Insurance has adequate coverage for Cancellation and Refund, Luggage, Medical Expenses and Repatriation, Death and Permanent Disability.

A: It's important to bring certain items for a comfortable bicycle holiday.

Clothing:

• Padded Shorts and Cycling Jerseys: Always have clean shorts by washing them daily. Jerseys have well-designed pockets for your phone, gloves, money, and documents.
• Arm and Leg Warmers: Useful for extra comfort.
• Light Waterproof Cycling Jacket: Fits into a jersey pocket or cycling bag for unexpected weather.
• Cycling Gloves: Prevent sore hands.
• Buff: Protects neck and ears from cold or sunburn.
• Helmet: Not mandatory but recommended. We provide one if you don't have it.

Bicycle Bag:

• Our bicycles come with an installed bag for carrying items.

GPS:

• A GPS enhances your journey by reducing stress and saving time. We provide a GPS unit.
• Detailed experience information is available on your mobile via the Ride With GPS app. Bring a battery to recharge your phone if needed.

Advantages of Ride With GPS app:

• Turn-by-turn voice navigation
• Offline maps
• Customized route and event pages
• We provide a handlebar support for your phone.

Other Essential Items:

• Sunscreen
• Sunglasses
• Snacks
• Water bottle (provided by us)
• Small first aid kit
• Inner tubes, pump, tools, lock, and lights (provided by us)

A: We encourage you to bring your own bike for the ride! However, in every Top Bike Tours Portugal experience, we offer our guests high-end road, mountain, or e-bikes to ensure better comfort and enjoyment. If you have a specific bike request, please get in touch with us.

You can always bring your own seat and pedals.

A: Booking a tour with Top Bike Tours Portugal is simple and straightforward. Start by visiting our website and browsing through our diverse range of tour packages. Once you've selected the perfect tour for you, reach out to us directly via our contact form or email. Our team is ready to provide you with all the information you need and assist you in finalizing your booking.

A: The proposal is valid for 30 days.

A: No, city taxes are not included and are payable on site. The approximate cost is €1 or €2 per person per night. In Lisbon, the city tax is €4 per person per night, and in Porto, it is €3 per person per night.

A: No, with a proposal, nothing is confirmed until accommodations are reserved and a deposit is requested.

A: Yes, transfers are included for extra nights booked at the beginning of the tour, as long as the nights are booked through us.

A: No, transfers are not included for extra nights booked at the end of the tour.

A: Each person is entitled to one bag for luggage transfer. If you need to transfer additional bags, an extra charge of approximately €100 per bag will apply, depending on the specific bicycle tour you choose.

A: Once you confirm the proposal, we will reserve your accommodations. After all accommodations are secured, we will confirm your tour and request a deposit.

A: No, services not used are not refunded.

A: Someone will be at Porto airport with a card displaying the "Top Bike Tours Portugal" logo and/or your name.

A: For tours starting in Figueira da Foz, Lisbon, or Évora, look for meeting point 3 at Lisbon airport. There will be a card with your name for your transfer.

A: Yes, you can postpone a tour with Top Bike Tours Portugal. We offer flexibility in our booking policies, allowing you to postpone your walking tour free of charge up to 30 days before the start date, no questions asked. This provides you with the convenience to adjust your plans if needed.

Click hereto view our full cancellation policy.

A: At Top Bike Tours Portugal, we offer a variety of payment methods to ensure a convenient and secure booking experience for our customers. We accept the following payment methods:

• Bank Transfers: Direct bank transfers are accepted, and no fees will be charged.
• Flywire: We are pleased to offer Flywire as a payment option, providing secure and convenient international payments. Please note that a 2% fee applies for this option. The payment link will be provided once Top Bike Tours Portugal confirms your tour.